These General Terms and Conditions apply between the company PURE RAW HAIR, hereinafter referred to as "the Publisher," and any individual or legal entity, public or private, hereinafter referred to as "the Client," in relation to the purchase of products on the website www.purerawhair.fr.
ARTICLE 2. DEFINITIONS
"Client": Any individual or legal entity, public or private, registered on the website. "Website Content": Any elements published on the website, whether protected by intellectual property rights or not, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software. "The Publisher": PURE RAW HAIR, in its role as the publisher of the website. "Seller": PURE RAW HAIR, in its role as the seller. "Internet User": Any individual or legal entity, public or private, connecting to the website. "Product": Any goods sold on the website by the Publisher to Clients. "Website": The website accessible at www.purerawhair.fr, as well as its sub-sites, mirror sites, portals, and related URL variations.
ARTICLE 3. SCOPE OF APPLICATION
The website is freely accessible to all Internet users. Browsing the website implies acceptance of these General Terms and Conditions by all users. Simply connecting to the website, by any means (including through a robot or browser), constitutes full and unconditional acceptance of these terms.
The purchase of a product through this site implies the Client's full acceptance of these sales conditions, which the Client acknowledges having read before placing their order.
These general terms and conditions apply to the relationship between the parties to the exclusion of any other terms, including those of the Client.
Acceptance of these terms assumes that Internet users have the legal capacity to do so or, if not, that they have permission from a guardian or curator if they are incapacitated, from a legal representative if they are minors, or a mandate if acting on behalf of a legal entity.
ARTICLE 4. PURPOSE OF THE WEBSITE
The website's purpose is to sell hair extensions to Clients. The characteristics and specifications of the products are detailed in their product pages. The photos on the website are for informational purposes only and do not engage the Publisher’s liability in a contractual sense. They are merely illustrative, and as natural raw hair is sold, it will not arrive in the same processed form as shown in the photos. The sale of the products featured on www.purerawhair.fr is intended for buyers residing in countries that fully authorize the importation of these products.
ARTICLE 5. ORDER PROCESS
5.1. Ordering To place an order, Internet users can select one or more products and add them to their shopping cart. The availability of the products is indicated on the website, in the description of each item. Once their order is complete, users can access their cart by clicking the designated button.
5.2. Order Validation by the Internet User By reviewing their cart, users can verify the number and nature of the products they have selected, check their unit price, and total price. They can remove any products from the cart if desired.
If the order is satisfactory, users can confirm it. They will then access a form where they can either enter their login details (if they already have an account) or register on the website by completing the registration form with their personal information.
5.3. Payment by the Client Once logged in, or after completing the registration form, Clients will be prompted to verify or modify their billing and shipping details, then proceed to payment via a secure payment interface, which will display the message "order with payment obligation" or similar wording.
5.4. Order Confirmation by the Publisher Once the payment is received by the Publisher, the Publisher commits to acknowledging receipt of the payment electronically within 24 hours. Within the same timeframe, the Publisher will send the Client a confirmation email summarizing the order and confirming its processing, including all relevant information.
ARTICLE 6. PRICE - PAYMENT
6.1. Price The prices applicable are those displayed on the Site at the time of the order. These prices may be modified at any time by the Editor. The prices displayed are valid only for the day of the order and do not affect future transactions.
The prices shown on the Site are in euros, including all applicable taxes (if applicable). Delivery is free within Europe; additional charges may apply for deliveries outside Europe.
6.2. Payment Methods The Client can make payments by:
Credit cards: Visa, MasterCard, Maestro, American Express, CB;
PayPal.
For credit card payments, the Editor does not have access to any data related to the Client’s payment methods. The payment is processed directly by the bank.
6.3. Invoicing The Editor will provide the Client with an electronic invoice after each payment. The Client expressly agrees to receive invoices electronically.
6.4. Non-Payment The agreed payment dates cannot be delayed for any reason, including in the event of a dispute.
Any amount not paid by the due date will automatically incur late payment penalties, calculated at a rate equal to three times the legal interest rate. This penalty does not affect the payment of the principal amount.
Furthermore, any late payment will result in a collection fee of 40 euros, immediate payment of all remaining amounts due, a 20% penalty fee on the outstanding amount, and the possibility for the Editor to unilaterally terminate the contract due to the Client’s default. This clause is subject to the provisions of Article 1152 of the Civil Code, allowing the judge to reduce the penalty if deemed excessive.
6.5. Retention of Title The products remain the property of the Editor until full payment of the price is made, in accordance with the retention of title clause.
ARTICLE 7. DELIVERY
7.1. Delivery Costs
We offer express international delivery through reputable carriers such as FedEx, DHL, UPS, etc.
Delivery is free for orders over €300 to the following countries:
For countries not listed above, delivery fees will be indicated to the Client before payment. Additional customs duties and taxes may apply depending on the country and order value. These fees are outside the control of PURE RAW HAIR and vary by country; thus, we cannot predict the exact amount. For more information, we recommend contacting your local customs office to avoid unexpected delivery charges.
We do not accept P.O. Box addresses for delivery.
Delivery charges are shown in euros, including all applicable taxes.
7.2. Delivery Times Orders are delivered within 3-5 business days after processing time. Processing times are 7-10 business days before shipping.
Since our hair is raw and sourced from remote areas, extra care is taken to ensure its purity. It may take our teams a bit longer to guarantee the highest quality possible.
Certain geographic areas, products, or order volumes may require longer delivery times. Such cases will be explicitly mentioned to the Client at order validation or via email.
7.3. Damaged Packages If a package is visibly damaged upon delivery, the Client must refuse the package to ensure the guarantee from the carrier. The Client must inform the seller immediately so that a replacement order can be processed and shipped once the damaged package is returned.
7.4. Delivery Delays In case of a delivery delay, the seller has a reasonable additional period before receiving the order. After this period, the Client may contact the Seller to report the situation.
If the products ordered have not been delivered within thirty (30) days following the estimated delivery date due to force majeure or action by the Client, the Client can notify the Seller in writing of the cancellation of the sale, in accordance with Article L 216-6 of the Consumer Code.
7.5. Transfer of Ownership - Risk Transfer The ownership of the delivered products remains with the Seller until the Client receives the products, regardless of any contrary clauses, unless explicitly agreed otherwise in writing by the parties.
The Client assumes the risk related to the products from the time of order. The Client must insure the products at their own expense against any damages and provide proof of insurance to the Seller upon request.
ARTICLE 8. CLAIMS - WITHDRAWAL - WARRANTY 8.1. Customer Service Customer service is available Monday to Friday from 08:00 to 18:00 via email at contact@purerawhair.fr or by postal mail at the address provided in the legal notices. The Editor commits to responding as quickly as possible.
8.2. Right of Withdrawal - Distance Selling This article applies to Clients who are consumers under the introductory article of the Consumer Code.
8.2.1. Conditions for Exercising the Right of Withdrawal In accordance with applicable distance selling legislation, the Client has fourteen days to exercise the right of withdrawal without providing any reasons or paying any penalties, except for possible return shipping fees.
The fourteen-day period begins from the day the Client or a third party, other than the carrier, designated by the Client, receives the goods.
For orders of multiple products delivered separately or orders consisting of multiple items delivered in stages, the period begins from the reception of the last product.
If the last day of the withdrawal period falls on a Saturday, Sunday, or public holiday, the period is extended until the next business day.
The decision to withdraw must be communicated to the Editor using the contact details in the legal notices, through a clear statement. The Client will receive an acknowledgment of receipt of the withdrawal by email as soon as possible.
8.2.2. Effects of the Right of Withdrawal The Client must return the products to the Seller or to a person designated by the Seller without undue delay, and in any case, within fourteen days following the communication of the decision to withdraw.
When the right of withdrawal is exercised, the Seller is obliged to refund the Client for all sums paid, without undue delay and at the latest within fourteen days from the date the right was exercised, subject to the return of the products in their original condition. The Seller may delay the refund until the products are received or until proof of their return is provided by the Client, whichever occurs first.
Refunds will be made using the same payment method used by the Client, unless otherwise agreed, and no charges will be applied to the Client. However, the Seller is not required to reimburse additional shipping costs if the Client explicitly chose a more expensive delivery method than the standard delivery offered.
In the event of withdrawal, only the price of the purchased products will be refunded; return shipping costs and any taxes or customs fees are the Client’s responsibility.
The Client’s liability is limited to any depreciation of the product resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and proper functioning of the product.
The conditions, deadlines, and procedures for exercising the right of withdrawal are provided in the form included at the end of these terms and conditions.
Returns must be made in their original, complete state (packaging, accessories, instructions) allowing them to be resold as new, and accompanied by the purchase invoice.
The Seller is not responsible for any loss, theft, or damage to the package during the return shipping.
8.2.3. Exclusions from the Right of Withdrawal The right of withdrawal does not apply in the following cases:
If the product is damaged
If the product is incomplete
If the product has been installed, dyed, cut, or altered
If the product is different from the original
If the product is custom-made
Furthermore, the right of withdrawal does not apply to contracts fully executed by both parties at the Client’s express request before the right of withdrawal is exercised.
8.4. Warranties 8.4.1. Apparent Defects Warranty The Client must check the condition of the products upon delivery. This includes verifying the quality, quantity, and references of the products and their conformity to the order. No claims will be considered after three days from delivery. Claims regarding delivered packages will only be accepted if the Client, who is a merchant, has issued reservations to the carrier in accordance with Articles L. 133-3 et seq. of the Commercial Code.
8.4.2. Hidden Defects Warranty 8.4.2.1. Legal Warranties Clients who are consumers are also entitled to the legal warranty of conformity (Articles L. 217-4 and following of the Consumer Code).
8.4.2.3. Returns To invoke the warranty, the Client must return the product to the Seller’s headquarters, accompanied by an explanatory letter requesting either repair, exchange, or refund.
The Client is responsible for return shipping costs.
ARTICLE 9. PERSONAL SPACE 9.1. Creation of the Personal Space Creating a personal space is a prerequisite for any order placed by an Internet user on the Site. To do so, the Internet user will be asked to provide certain personal information. Some of this information is considered essential for creating the personal space. If the Internet user refuses to provide this information, it will prevent the creation of the personal space and, consequently, the validation of the order.
When creating the personal space, the Internet user will be asked to choose a password. This password ensures the confidentiality of the information contained in the personal space. The Internet user is prohibited from sharing or disclosing it to any third party. Failure to do so will release the Publisher from any responsibility for unauthorized access to the Internet user's personal space.
The Client agrees to regularly check the data concerning them and to update and modify it as necessary via their personal space.
9.2. Content of the Personal Space The personal space allows the Client to view and track all their orders placed on the Site.
Pages related to personal spaces can be printed by the account holder, but they do not constitute admissible proof in court. They are intended solely for informational purposes to help the Client efficiently manage their orders.
The Publisher commits to securely storing all contractual elements required by law or regulations.
9.3. Deletion of the Personal Space The Publisher reserves the right to delete the account of any Client who violates these terms and conditions, particularly if the Client provides false, incomplete, misleading, or fraudulent information, or if the personal space remains inactive for at least one year. Such deletion will not be considered a fault of the Publisher or a damage for the excluded Client, who will not be entitled to any compensation.
This exclusion does not prevent the Publisher from pursuing legal action against the Client when justified by the facts.
ARTICLE 10. PERSONAL DATA
In the context of its services, the Publisher may process personal data of its Clients.
10.1. Identity of the Data Controller The data controller responsible for the collection and processing of data on the Site is the Publisher.
10.3. Collected Data 10.3.1. Data Collected from Clients In the context of its contractual relations, the Publisher may collect and process Client information, including: email, first name, last name, phone number, addresses, bank details, and contract history, for the purpose of improving the client experience.
10.3.2. Data Processing The data collected during the contractual relationship is subject to automated processing for the purpose of:
Initiating legal proceedings;
Verifying Client identity.
10.3.3. Legal Basis for Processing The data collected is processed based on a contractual relationship.
10.3.4. Data Recipients The data collected is only accessible to the Publisher as strictly necessary for fulfilling contractual obligations. This data, whether in individual or aggregated form, is never made freely accessible to a third-party individual.
10.3.5. Data Retention Period Personal data is retained for the duration of the contractual relationship and for as long as the Publisher's liability could be engaged. Once this period has passed, the Publisher commits to permanently deleting the data without retaining a copy.
10.3.6. Security and Confidentiality of Personal Data Personal data is stored securely, using current technical means, in compliance with the General Data Protection Regulation (GDPR) and applicable national legislation. Access to the Publisher's premises is also secure.
10.3.7. Data Minimization The Publisher may also collect and process any data voluntarily provided by Clients. The Publisher guides Clients to provide only the personal data strictly necessary for fulfilling contractual obligations. The Publisher commits to retaining and processing only the data necessary for its professional activities, deleting any unnecessary data as soon as possible.
10.4. Respect for Rights Clients have the following rights regarding their personal data, which they can exercise by writing to the Publisher’s postal address or completing the online contact form.
10.4.1. Right to Information, Access, and Communication of Data Clients have the right to access their personal data. Due to security and confidentiality obligations, requests will only be processed if Clients provide proof of their identity, such as a scanned copy of their valid ID (for online requests) or a signed photocopy of their valid ID (for written requests), both accompanied by the statement "I hereby certify that this ID copy is true to the original. Done at … on …," followed by their signature.
10.4.2. Right to Rectification, Deletion, and Right to be Forgotten Clients may request the correction, updating, blocking, or deletion of their personal data if it is inaccurate, erroneous, incomplete, or outdated.
Clients may also provide general or specific instructions regarding the fate of their personal data after death. In such cases, the heirs of a deceased person may request the update of their deceased relative's data.
10.4.3. Right to Object to Data Processing Clients have the right to object to the processing of their personal data.
10.4.4. Right to Data Portability Clients have the right to receive their personal data in a transferable, open, and readable format.
10.4.5. Right to Limit Processing Clients have the right to request that the processing of their personal data be limited. In this case, their data can only be stored and not further processed by the Publisher.
10.4.6. Response Time The Publisher commits to responding to any request for access, correction, opposition, or other additional information within a reasonable time frame, not exceeding 1 month from receipt of the request.
10.4.7. Complaint to the Competent Authority If Clients believe that the Publisher is not complying with its obligations concerning their personal data, they can file a complaint with the competent authority. In France, the competent authority is the CNIL.
10.5. Transfer of Collected Data 10.5.1. Transfer to Partners The Publisher uses authorized service providers to facilitate the collection and processing of data from its Clients. These service providers may be located outside the European Union. The Publisher has ensured that these service providers implement adequate safeguards and comply with strict confidentiality, use, and protection standards.
10.5.2. Transfer upon Legal Request or Court Decision Clients consent to the Publisher disclosing collected data to any person upon request from a state authority or a court decision.
10.5.3. Transfer in the Event of a Merger or Acquisition If the Publisher is involved in a merger, asset sale, financing operation, liquidation, bankruptcy, or acquisition of all or part of its business by another company, Clients consent to the Publisher transferring the collected data to that company, and to that company processing the data as outlined in these Terms and Conditions.
ARTICLE 11. RESPONSIBILITY OF THE PUBLISHER 11.1. Nature of Publisher’s Obligations The Publisher commits to providing products of the specified quality, complying with the terms of these General Terms. The Publisher is only responsible for an obligation of means regarding the services outlined herein.
11.2. Force Majeure - Client’s Fault The Publisher will not be held liable in the event of force majeure or the Client's fault, as defined in this article:
11.2.1. Force Majeure Force majeure includes any event such as fire, epidemic, explosion, earthquake, bandwidth fluctuation, failure by the service provider, transmission network failure, installation collapse, unauthorized use or fraudulent use of passwords, hacking, security breach by the site host or developers, flooding, power outage, war, embargo, law, government demand or order, requisition, strike, boycott, or any circumstances beyond the reasonable control of the Publisher. In such cases, the Publisher is excused from fulfilling its obligations to the extent of the disruption.
11.2.2. Client’s Fault Client fault refers to misuse of the service, negligence, omission, failure to follow the Publisher’s advice on the Site, illegal use of passwords or codes, or providing erroneous information. Any technical method that violates the terms of these conditions, such as using robots or automated requests, is also considered the Client’s fault.
11.3. Technical Issues - Hyperlinks In the event of an inability to access the Site due to technical issues, the Client cannot claim damages or compensation. The unavailability of one or more online services, even for an extended period, will not be considered a loss for the Client or justify compensation from the Publisher.
Hyperlinks on the Site may lead to other websites. The Publisher’s responsibility will not be engaged if the content of these websites violates applicable laws, nor if visiting these sites causes any harm to the Internet user.
11.4. Liability for Damages Unless otherwise required by law, the Publisher’s liability is limited to direct, personal, and certain damages caused by the issue in question. The Publisher is not liable for indirect damages, such as data loss, commercial harm, lost orders, damage to reputation, business disturbances, or loss of profits or clients. In any case, the Publisher’s liability will not exceed the price of the Product ordered.
11.5. Hyperlinks and Site Content The Content on the Site is published for informational purposes only, without any guarantee of accuracy. The Publisher cannot be held responsible for any omissions, inaccuracies, or errors in the information provided, which may result in direct or indirect damage to the User.
ARTICLE 12. INTELLECTUAL PROPERTY 12.1. Legal Protection of Site Content The Content on the Site may be protected by copyright and database rights. Any unauthorized representation, reproduction, translation, adaptation, or transformation, in whole or in part, performed without the Publisher’s consent or that of its rightful owners, constitutes a violation of Books I and III of the Intellectual Property Code and may lead to legal action for infringement.
12.2. Contractual Protection of Site Content The User agrees not to use, reproduce, or represent any Content from the Site, whether or not it is protected by intellectual property rights, for any purpose other than viewing it through a browser or a robot. This prohibition does not apply to indexing robots whose sole purpose is to scan the Site’s content for indexing purposes.
ARTICLE 13. FINAL PROVISIONS 13.1. Governing Law These terms and conditions are governed by French law.
13.2. Modification of These Terms and Conditions These terms and conditions may be amended at any time by the Publisher. The applicable terms and conditions for the User are those in effect at the time of their order or connection to the Site. Any new connection to the User’s personal space implies acceptance of the new terms and conditions, if applicable.
13.3. Disputes Under Ordinance No. 2015-1033 of August 20, 2015, any disputes that may arise in the execution of these terms and conditions, which could not be resolved amicably between the parties, must be submitted to mediation. The User is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Since January 1, 2016, mediation has been mandatory for all. Therefore, every professional selling to individuals is required to provide the contact details of a competent Mediator in case of a dispute, whether selling remotely or in a physical store (Source: FEVAD). FEVAD / https://www.mediateurfevad.fr/
13.4. Entire Agreement If any clause of this agreement is found to be invalid, it does not affect the validity of the other clauses or the overall contract, which will remain in full force and effect. In such a case, the parties must, where possible, replace the invalid provision with a valid one that reflects the spirit and purpose of these terms.
13.5. Non-Waiver Failure by the Publisher to exercise the rights granted to it under these terms shall not be construed as a waiver of those rights.
13.6. Telemarketing The User is informed that they have the possibility of registering on the telemarketing opposition list at the following address: http://www.bloctel.gouv.fr/.
13.7. Language of These Terms and Conditions These terms and conditions are provided in French.
13.8. Unfair Clauses These terms and conditions are subject to the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.
ANNEX 1 – WITHDRAWAL FORM
To: PURE RAW HAIR I hereby notify you of my withdrawal from the contract for the sale of the product(s)..............................................................